Shipping Policy
Last updated: January 2026
1. Introduction
This Shipping Policy explains how OBAI Ltd, we processes, prepares, and delivers orders placed on www.maitresavonitto.uk. By placing an order, you agree to the terms outlined below.
2. Delivery Areas
We currently deliver to:
2.1 United Kingdom
England
Scotland
Wales
Northern Ireland
Isle of Man
Channel Islands (if applicable)
If you require delivery outside these areas, please contact us at hello@maitresavonitto.uk before placing your order.
3. Processing Times
3.1 Order Processing
Orders are processed Monday to Friday (excluding bank holidays). Processing time is typically 1–3 working days.
During peak periods (Christmas, sales, promotions), processing may take slightly longer.
3.2 Order Confirmation
You will receive an email confirmation once your order has been placed and another when it has been dispatched.
4. Delivery Times
4.1 Standard Delivery
Standard delivery typically takes:
3–7 working days for most UK addresses
7–14 working days for remote or offshore locations
4.2 Extended Delivery Times
Some products or large orders may require additional time. If so, this will be clearly stated at checkout.
4.3 Delays
Delivery times are estimates and may be affected by:
Postal strikes
Severe weather
Seasonal demand
Courier delays
We cannot be held responsible for delays outside our control.
5. Delivery Fees
Delivery fees are calculated at checkout and depend on:
Delivery location
Weight and size of the order
Courier rates
All delivery fees are displayed in GBP (£) and include VAT where applicable.
6. Tracking Your Order
Where available, tracking information will be provided in your dispatch confirmation email.
If tracking is not available for your chosen delivery method, we will indicate this at checkout.
7. Delivery Attempts & Failed Deliveries
If the courier is unable to deliver your parcel:
They may leave a calling card
They may attempt redelivery
They may deliver to a local collection point
If the parcel is returned to us due to non‑collection or incorrect address details, we may charge a redelivery fee.
8. Damaged or Missing Parcels
8.1 Damaged Parcels
If your parcel arrives visibly damaged:
Please refuse delivery where possible
Contact us immediately at hello@maitresavonitto.uk
We will arrange a replacement once the damaged parcel is returned to us.
8.2 Missing Parcels
If your parcel does not arrive within the expected timeframe:
Contact us after 10 working days for UK deliveries
We will investigate with the courier
A replacement or refund will be issued if the parcel is confirmed lost
9. Incorrect Address Information
It is the customer’s responsibility to provide accurate delivery details. We cannot refund or replace orders delivered to an incorrect address provided at checkout.
If you notice an error, contact us immediately. We will update the address if the order has not yet been dispatched.
10. Customs, Duties & Taxes (UK Orders)
Orders delivered within the United Kingdom do not incur customs duties.
If we expand to international shipping in the future, customs information will be added to this policy.
11. Contact Us
If you have any questions about this Shipping Policy, contact:
OBAI Ltd, The Venture Centre, Stirling House, Cambridge Innovation Park, Denny End Road, CB25 9PB, United Kingdom.
Email: hello@maitresavonitto.uk
