Welcome to Our Frequently Asked Questions
We’ve gathered the most common questions our customers ask about our products, delivery, returns, and privacy. If you’re looking for something specific, you’ll likely find the answer here. And if not, our team is always happy to help — just reach out at hello@maitresavonitto.uk
1. What products do you sell?
We specialise in premium French‑inspired skincare, perfume, cosmetics, soaps, candles, and home care products, carefully selected for quality, craftsmanship, and sensory experience.
2. Where do you deliver?
We currently deliver across the United Kingdom, including:
England
Scotland
Wales
Northern Ireland
Isle of Man
Channel Islands (if applicable)
3. How long does delivery take?
Standard delivery usually takes:
3–7 working days for most UK addresses
7–14 working days for remote or offshore locations
During busy periods (Christmas, promotions), delivery may take slightly longer.
4. How much is delivery?
Delivery fees are calculated at checkout based on:
Your location
The weight and size of your order
Courier rates
All prices are shown in GBP (£).
5. How can I track my order?
If tracking is available for your chosen delivery method, you’ll receive a tracking link in your dispatch confirmation email.
6. What payment methods do you accept?
We accept:
Debit and credit cards
Secure online payment methods (as displayed at checkout)
All payments are processed securely by trusted third‑party providers.
7. Can I change or cancel my order?
If your order hasn’t been dispatched yet, we may be able to amend or cancel it. Email us as soon as possible at hello@maitresavonitto.uk
8. What is your returns policy?
You have 14 days from receiving your order to request a return (unused, unopened, and in original packaging). Faulty or incorrect items are fully covered under the Consumer Rights Act 2015.
Full details are in our Returns & Refunds Policy.
9. Do you offer exchanges?
We don’t offer direct exchanges. If you want a different item, simply return your original purchase for a refund and place a new order.
10. What should I do if my order arrives damaged?
If your parcel arrives damaged:
Refuse delivery if possible
Contact us immediately at hello@maitresavonitto.uk
Include photos of the damage
We’ll arrange a replacement or refund.
11. Do you use my personal data for marketing?
No — your website does not currently collect marketing opt‑ins or send marketing emails. Only essential transactional emails (order confirmations, updates) are sent.
12. Do you use cookies?
Yes — but only strictly necessary cookies that allow the website to function properly. No analytics or advertising cookies are used unless you choose to enable them.
13. How do you protect my personal data?
We use secure hosting, SSL encryption, access controls, and trusted third‑party processors to keep your data safe.
14. How can I contact customer service?
You can email us at: hello@maitresavonitto.uk
